PAYMENT AND BOOKING
Payment for courses can be made by bank transfer, PayPal, credit card or ApplePay (online). A deposit of 50% of the course fee will secure your place on the course. Full payment is due latest two weeks prior to the course date.
Although our courses are rarely cancelled, the weather plays an important factor in outdoor activities and sometimes it may be necessary to change to the course programme that is prompted by the prevailing weather conditions.
Vouchers for climbing courses are valid for one year after purchase and can be redeemed against any of our courses or equipment. Out of date vouchers cannot be extended.
A minimum of a basic level of fitness is assumed.
Decisions made by the course instructor as regards to the safety of course participants must be respected and instructions followed by attendees.
We often take photographs of you whilst attending our courses, primarily these are taken for you to keep as a memento of your day and sometimes may be used on our website or for promotional purposes. If you would prefer not to have your photograph taken for any reason please let us know.
Nuts4Climbing have an exemplary safety record, however it must be understood that our activities contain an element of risk that is beyond our control. We hold an Adventurous Activities Licence (AALA) and are fully insured with public liability insurance, however if you require personal accident and/or cancellation insurance you will need to arrange this as necessary.
CANCELLATION
Cancellation by us: Whilst every attempt is made to ensure that courses actually run, we will notify you of any cancellation as soon as possible where we believe there are reasonable grounds that cancellation is necessary due to dangerous and / or unsuitable conditions for the course or if the minimum course ratio is not met. In the unlikely event that we have to cancel your course, you will be offered either a full refund or another date. We will not be liable for any travel or accommodation related expenses.
Cancellation by you: Within 14 days of the start of the course, 100% will be charged. Where notice is between 28 days and 14 days prior to the course, we will refund 50% of your course payment. If notice is 29 days or more, we will refund your payment in full. Refunds will be made on or before the date the course commences. For termly paid children’s clubs we require four weeks’ notice or half the term’s fee in lieu.
Insurance and loss: We have full Public Liability Insurance, but we would advise you to take out your own Personal Accident / Cancellation Insurance. If you already have insurance, check that it covers you for the activity that you are undertaking. We do not include any personal accident, cancellation, third party liability or personal insurance. We will accept no responsibility whatsoever in respect of loss or damage to personal property.